My Student ID keeps getting rejected while I couldn't have possibly made the information more visible.

[Kikiriki007]

Hi everyone,

HI guys. Did anyone have this problem before? they keep rejecting my ID because my full legal name is not clearly visible, but in the photo its on both photographed pages, one right under my picutre, on the other side its right under the big bold printed letters saying "СТУДЕНТСКА КЊИЖИЦА ИНДЕКС" (Studentska Knjižica Indeks in latin).

Am I allowed to edit the photo in some way to underline/circle/mark the name somehow?

its all literally in the middle , but it might confuse the validators because its in Serbian Cyrillic, so id do that if im allowed just to be sure. I double checked and everything checks out regarding the needed information. Thanks!

[Aditya948351]

Hi there,

You’re not alone this is a fairly common case sometimes with GitHub Education verification, especially when IDs are issued in non-Latin scripts.

From a governance and compliance standpoint, you should not alter or annotate the photo itself (circling, underlining, highlighting, etc.). Any visual modification can be interpreted as tampering and may actually increase the likelihood of rejection.

That said, here are a few proven best practices that usually unblock this situation:

1. Upload the clearest possible original photo
   Make sure the entire ID is visible, well-lit, in focus, and completely unedited. Avoid glare, shadows, or cropping.

2. Use the “additional information” or comment field (if available)
   Clearly mention that:

   • Your full legal name is present on the ID
   • The document is written in Serbian Cyrillic
   • Where the name appears (for example, below the photo and under the bold header)

3. Provide a supporting document if possible
   A student portal screenshot, enrollment confirmation, or official transcript showing your name in Latin script can significantly reduce ambiguity for reviewers.

4. Escalate through GitHub Education support if rejections continue
   Open a support ticket and explain the script mismatch. Manual reviews usually resolve these cases once a human validator steps in.

In short, keep the document authentic and untouched, but be proactive in providing written context. This approach aligns with GitHub’s verification standards and has the highest success rate.

Hope this helps you, Best of luck!

[Kikiriki007]

Where contact support

[Aditya948351]

See the Contact Support Guide Here:- https://github.com/orgs/community/discussions/182292#discussioncomment-15299652

Simplification from my side:

1. Open this link :- https://support.github.com/
   Make sure u are using the Same gmail account from which u have signed in to GitHub.
2. You can raise a ticket here, GitHub will Give u response on Gmail within 2-3 days (Just Properly Explain Your Issue, Attach screenshots if possible)
3. Scroll down you will see this

4. after Contact support you will see the Menu Click on "GitHub Education program or benefits" 5. Scroll Down and Click on "Contact Us" option. 6. Describe your Issue Properly there select what is your doubt related with and click Continue!